Question 1

CAN I STILL REDEEM MY BIRTHDAY GIFT IF MY BIRTHDAY IS IN JUNE?

Accepted Answer

Yes. Members with a June birthday will still be eligible to redeem their Beauty Squad Birthday gift. Once rewards become available again, we’ll send you an email letting you know your birthday gift is ready to redeem on your next purchase.

Question 2

PRO & ICON MEMBERS: CAN I STILL REDEEM MY TIER WELCOME REWARD?

Accepted Answer

Yes. PRO and ICON members with an unused tier welcome reward will still be eligible to redeem once rewards become available again. You will receive an email letting you know once your PRO 20% off and/or ICON 30% off reward is ready to redeem on your next purchase.

Question 3

PRO & ICON MEMBERS: CAN I STILL USE MY FREE SHIPPING PERK?

Accepted Answer

Yes. PRO and ICON members can continue using their free shipping perk during this time. PRO members: Free shipping will automatically apply when you have $10 (or local currency equivalent) or more in your cart. ICON members: Free shipping will automatically apply once items are added to your cart (excluding free loyalty product rewards). Please note: Orders with a $0 cart total cannot be checked out. Your cart total must be greater than $0 to use your free shipping perk.

Question 4

GAMES: CAN I STILL EARN POINTS FOR PLAYING GAMES?

Accepted Answer

Yes. Beauty Squad members can continue earning points by playing both e.l.f. Blast and Escape From Power Grip Mountain. Ways to earn points by playing games include: Play a Game: Earn 5 points each time you play (max 1 per week) Streak Bonus: Play 5 days in a row to earn 15 points (max 1 per week) #1 Leaderboard Position: Earn 20 points (max 1 per week) #2–5 Leaderboard Position: Earn 10 points (max 1 per week)

Question 5

CAN I STILL EARN POINTS FOR MY E.L.F. PURCHASES?

Accepted Answer

Yes. Beauty Squad members can continue earning points on purchases made directly on our website and through authorized retail partners. Beginning Wednesday (6/3), members will also be eligible to receive bonus points for purchase(s) made on elfcosmetics.com. Bonus Point Opportunity: All members are eligible to earn bonus points on qualifying purchases made on elfcosmetics.com only beginning 6/3/26. Points for Uploaded Receipts: Members can also continue earning points for e.l.f. purchase(s) made at one of our authorized retailers. Sign in to your account and select “Upload a Receipt” in your Beauty Squad Dashboard, or download our app for an even easier experience.

Question 6

WHAT DO I DO IF I HAVE REWARD(S) STILL AVAILABLE FOR REDEMPTION?

Accepted Answer

If you have an unused reward in your account that was not redeemed prior to 6/3, your reward will remain available to redeem once rewards become available again. Eligible members will receive an email once available rewards are ready for redemption. This includes, but is not limited to, Anniversary Rewards, Achievement Rewards, and select loyalty perks.

Question 7

When will elfcosmetics.com stop shipping to my country?

Accepted Answer

After May 31, 2024, we will no longer ship to the countries listed below. The site will still be here for you to browse all things e.l.f., but shopping and Beauty Squad accounts will be turned off. Thanks for being part of the e.l.f. fam—we hope to be back soon. Check back for updates or join our email list to stay updated. Countries: Hong Kong Japan Korea Philippines Saudi Arabia Singapore Taiwan United Arab Emirates Sweden Finland Denmark Norway

Question 8

What will happen to my Beauty Squad account after May 31st?

Accepted Answer

You can continue earning points and redeeming for rewards until May 31st. After May 31st, you will no longer have access to your Beauty Squad account, rewards, or points. We encourage you to redeem your points while you can. Only the following countries will be impacted by this change: Hong Kong, Japan, Korea, Philippines, Saudi Arabia, Singapore, Taiwan, United Arab Emirates.

Question 9

I’m seeing “uh oh” pages when I try to navigate the site. What should I do?

Accepted Answer

We saw an unprecedented number of you on June 29th and it ‘broke’ a few things! One thing is very clear: you guys were VERY excited about the e.l.f. x Mikayla Marriage material lip duo! We are sorry that not everyone was able to get their hands on this very limited lip kit – the interest in the lip duo was unprecedented! If you are having some challenges navigating the site and are seeing “uh oh” pages when you use the site search or menus, try searching in incognito or private browsing mode. This removes any “cached” information that might be getting in your way! For Chrome browsers: Desktop: From your Chrome browser, choose “File” and “New Incognito Window”. Mobile: From your Chrome browser, tap the 3 small dots on the bottom right and choose “New Incognito Window”. For Safari browsers: Desktop: From your Safari browser, choose “File” and “New private window.” Mobile: From your Safari browser, tap the “Tabs” icon on the bottom right. Then click on the “[#] Tabs” link on the bottom middle of the screen and the “Tabs Groups” drawer will open. Tap on “Private”. For Microsoft Edge browsers: Desktop: From your Edge browser, click on the three dots in the upper right corner of the window. Select “New InPrivate Window”. Mobile: From your Edge browser, tap on the Tabs icon, switch to the inPrivate tab, and tab on the “+” sign at the bottom to open a new Private tab. For Firefox browsers: Desktop: From your Firefox browser, click the Menu button and select “New Private Window.” The private browsing homepage will open in a new window. Mobile: From your Firefox home screen, tap the mask button on the top of screen to switch to Private Browsing.

Question 10

What products are not available to ship internationally?

Accepted Answer

The following products are not available to ship to: CA, DK, FI, HK, IN, JP, KR, NO, PH, PL, RU, SB, SG, SE, TW, UAE, SE, FI, DK and NO. Camo CC Cream SPF 30, Acne Control Putty Primer, Blemish Control Putty Primer, Beautifully Bare Foundation Serum SPF 25 Sunscreen, Beautifully Bare Foundation Serum, BB Cream SPF 20, Acne Fighting Foundation, e.l.f. Hand Sanitizer, Holy Hydration! Face Cream SPF 30, CBD Lip Oil, CBD Eye Cream, CBD Moisturizer, CBD Facial Oil, CBD Body Cream, Jen Atkin Collection

Question 11

What methods of payment does e.l.f. Cosmetics accept?

Accepted Answer

Payment options vary by country. See available payment methods at checkout.

Question 12

Can I expedite my order?

Accepted Answer

Click here to learn more about shipping timing.

Question 13

I placed an order and received an error message

Accepted Answer

Due to heavy site traffic sometimes there may be connectivity issues. If you receive an error message in the checkout process, please log into your account and see if the order went through. Please note that it takes one hour for your order to appear in your account. If you are still having issues with your order, please contact us .

Question 14

What if I received a technical error message?

Accepted Answer

We apologize for the technical difficulties you have encountered attempting to place your order with e.l.f. cosmetics. Please log in to your account after one hour and see if your order is there. If you are still having issues with your order, please contact us .

Question 15

How can I check the status of my order?

Accepted Answer

Click here to track your order once you have received your shipping confirmation email with a tracking link.

Question 16

What if my coupon code is not applied properly?

Accepted Answer

The coupon will be applied if: a. coupon is still valid b. if the order meets the coupon criteria (ex. Free shipping if the order is X amount) Coupon codes may not be used to purchase gift cards and certain exclusions apply. If you feel that your order qualifies for a coupon, and it is not applying, please contact customer service for assistance.

Question 17

What if I forgot to enter my coupon code?

Accepted Answer

Click here to contact customer service.

Question 18

How long will it take to get the order? How does it ship?

Accepted Answer

Click here to learn more about shipping timing.

Question 19

How can I receive information about e.l.f. Cosmetics and current promotions?

Accepted Answer

Please use the e-mail signup form on the bottom of any page on the site. You will then receive all current information about our new products, and any current promotions!

Question 20

Can coupon codes be combined?

Accepted Answer

Please click on the details button on our home page for information on the current promotional codes and whether they can be combined.

Question 21

How do I check out using Afterpay?

Accepted Answer

Afterpay is available on orders $35+. To use Afterpay, proceed through Checkout and in the Billing section, select the Afterpay option as your payment method. Afterpay is only available in select countries. For more frequently asked questions related to this service, please click here .

Question 22

How do I check out using Paypal?

Accepted Answer

To check out using Paypal, please do not log into your e.l.f. account first. Put all your items in your shopping cart and when you proceed to checkout you will then be prompted to log in. Please click on the Paypal logo at the bottom of the screen and follow the directions when you are redirected to the Paypal site. Paypal is only available in select countries.

Question 23

What if I received an "invalid address" error message?

Accepted Answer

If you are unable to complete your order due to an error message saying that your address is invalid, please try to abbreviate your address, or place a portion of your address in the field next to your last name. There is a maximum of 29 characters allowable in the "address" and "suite or apartment number" fields. You may place some information next to your last name. Also please check that your zip code and your complete address is correct. If you are still having difficulties, please contact us .

Question 24

Is there sales tax on orders?

Accepted Answer

Click here for more information on tax.

Question 25

Can I track my order once it ships?

Accepted Answer

Click here to track your order once you have received your shipping confirmation email with a tracking link.

Question 26

What is your return policy?

Accepted Answer

United States Return Policy: We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, we are unable to offer any returns (except as noted below) or exchanges. Although we’ve have tried to accurately display the colors of our foundations and concealers on www.elfcosmetics.com , we understand that it may be difficult to color match these products online. If you’ve purchased our Flawless Finish Foundation, Acne Fighting Foundation, 16HR Camo Concealer, Flawless Concealer, Halo Glow Filter, Hydrating Camo Concealer, Beautifully Bare Lightweight Concealer Stick, Camo CC Cream, Camo Powder Foundation or the Soft Glam Satin Foundation online at www.elfcosmetics.com and you’re not happy with the color, you may request a refund within 30 days of the date of purchase. To start a refund process for the products listed above, please contact our customer service team by email here . We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued. Canada, India, and Russia Return Policy: We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low-cost nature of our products, we are unable to offer any returns (except as noted below) or exchanges. Although we’ve have tried to accurately display the colors of our foundations and concealers on www.elfcosmetics.com , we understand that it may be difficult to color match these products online. If you’ve purchased our Flawless Finish Foundation, Acne Fighting Foundation, 16HR Camo Concealer, Flawless Concealer, Halo Glow Filter, Hydrating Camo Concealer, Beautifully Bare Lightweight Concealer Stick, Camo CC Cream, Camo Powder Foundation or the Soft Glam Satin Foundation online at www.elfcosmetics.com and you’re not happy with the color, you may request a refund within 30 days of the date of purchase. To start a refund process for the products listed above, please contact our customer service team by email here . We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued. United Kingdom, Germany, Austria, France, Ireland, Luxembourg, Netherlands, Belgium, Italy, Malta, and Slovakia Return Policy: If you have purchased a product on any of the above countries and you later change your mind, you have the statutory right to cancel all or part of your order at any time up to 14 calendar days after the day you receive the products you ordered. We will issue you with a refund for those products, when they are returned to us, subject to certain deductions outlined in our Purchase and Sale Terms. Please note: your right of cancellation will not apply to products which are unsealed and which will not be suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. Additionally, you will be responsible for the cost of returning the product to us unless the product is not as described, fit for purpose or not of satisfactory quality as required by consumer legislation. To start a refund process for the products listed above, please contact our customer service team here . We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued. Denmark, Finland, Norway, Poland, Spain and Sweden Return Policy: If you have purchased a product on any of the above countries and you later change your mind, you have the statutory right to cancel all or part of your order at any time up to 14 calendar days after the day you receive the products you ordered. We will issue you with a refund for those products, when they are returned to us, subject to certain deductions outlined in our Purchase and Sale Terms. Please note: your right of cancellation will not apply to products which are unsealed and which will not be suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. Additionally, you will be responsible for the cost of returning the product to us unless the product is not as described, fit for purpose or not of satisfactory quality as required by consumer legislation. To start a refund process for the products listed above, please contact our customer service team here . We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued. Please note that we reserve the right to refuse or limit refunds if we determine our refund policy is being abused.

Question 27

May I cancel or adjust my order?

Accepted Answer

We apologize, once an order has been placed we are not able to cancel or adjust it. Please be sure to check your order before it is placed to make sure it is completely accurate.

Question 28

What if I am missing products from my order or I received a product that was damaged?

Accepted Answer

Click here to contact us.

Question 29

What if I entered an incorrect shipping address?

Accepted Answer

We apologize, however we are unable to edit orders once they have been placed because orders are immediately transmitted to our shipping department. Please be sure to check your address before your order has been placed.

Question 30

How do I receive automatic free shipping?

Accepted Answer

Click here to learn more about free shipping.

Question 31

Do you test on animals?

Accepted Answer

We do NOT test on animals or endorse such practices. Our products do not contain animal derived ingredients. Beeswax has been replaced by synthetic beeswax and lanolin has been replaced by Bis-Diglyceryl Polyacyladinpale-2. We currently support HSUS and are partners with PETA in the Caring Consumer Project.

Question 32

Are the product sample sizes or full size?

Accepted Answer

All products are full sized, similar to those of other nationally recognized cosmetic companies.

Question 33

Where can I buy products in stores?

Accepted Answer

Featured Stores: Currently, our products are available nationally at Target, Walmart, Ulta Beauty, K-Mart, Old Navy, CVS, and Walgreens. e.l.f. Cosmetics are also available in many local drugstore and convenience chain stores. Please be sure to call the retail location to make sure that the products you wish to purchase are currently available - not every product on the site is available at every retail location.

Question 34

What is Auto-Delivery?

Accepted Answer

Auto-Delivery is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive free shipping on all auto-delivery orders! You always have complete control over your Auto-Deliver orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘Subscriptions located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

Question 35

How do I join Auto-Delivery?

Accepted Answer

Joining Auto-Delivery is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Auto-Delivery option for your desired product, select your preferred shipment frequency and then check out as normal. A user account is required to participate in Auto-Delivery. Login or create an account at checkout.

Question 36

Where is Auto-Delivery available?

Accepted Answer

Auto-Delivery is currently only available for customers in the U.S.

Question 37

What will happen after I join Auto-Delivery?

Accepted Answer

After you join Auto-Delivery, you will receive an email confirming your auto-delivery order. This email will include a link to access the ‘Subscriptions’ section in your account where you can manage your future orders, auto-delivery items and account information. We will place your Auto-Delivery orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each auto-delivery order. You will also receive email notifications regarding other important information related to your Auto-Delivery account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and confirmation when an order is placed successfully.

Question 38

How do I make changes to my Auto-Delivery order?

Accepted Answer

Once you’ve joined, Auto-Delivery is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel an auto-delivery by visiting the ‘Subscriptions’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed. Change an order date: - To change your next order date, please visit the ‘Subscriptions’ section within your account and click the ‘Change Date’ button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire auto-delivery order. Skip a delivery: - To skip an Auto-Delivery order, please visit the ‘Subscriptions’ section within your account and click the ‘Skip Order’ button to the right of the upcoming order date to skip the entire order. Change shipment frequency: - To modify the delivery frequency for an auto-delivery item, please visit the ‘Subscriptions’ section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every’. To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu. Send an order now: - To send an Auto-Delivery order now, please visit the ‘Subscriptions’ section within your account and click the ‘Send Now’ button to the right of the upcoming order date to send the entire order Cancel or Pause auto-delivery item: - To cancel an auto-delivery item, please visit the ‘Subscriptions’ section within your account and click the ‘cancel’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Cancel Subscription’ button, your auto-delivery will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed. - To pause an auto-delivery item, please visit the ‘My Auto-Delivery’ section within your account and click the ‘pause’ link to the right of the item you wish to pause. You’ll be prompted to select a shipment resume date. Once you’ve selected the date and clicked the ‘Save Shipment Date’ button, your auto-delivery will be paused and will resume shipment on the date that you selected.

Question 39

How do I make changes to my Auto-Delivery account information?

Accepted Answer

To review or modify your Auto-Delivery account information, visit ‘Subscriptions’ located within your account. - To change your shipping address for an order, click the ‘Edit’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all auto-delivery future orders unless otherwise noted. - To change your billing address for an order, click the ‘Edit’ link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all auto-delivery future orders. Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

Question 40

How do I view my future deliveries?

Accepted Answer

Your very next scheduled orders will be listed in the ‘Subscriptions’ section of ‘My Account’

Question 41

How do I combine items to be in the same order?

Accepted Answer

Auto-Delivery items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Auto-Delivery item and want the items to ship in the same order, simply visit ‘Subscriptions’ section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Question 42

Can I add items to my next order with an existing auto-delivery order?

Accepted Answer

Yes! To do so, you must be logged into your account. Visit the item’s page you wish to add to your order and find the ‘Add this to my order on:’ button. When you click this button, you will have the option to add the item as one time only or as an auto-delivery item.

Question 43

What types of payment are accepted for Auto-Delivery?

Accepted Answer

All Auto-Delivery orders require a credit or debit card payment. Alternative payment forms, such as PayPal, Apple Pay and Afterpay are not accepted.

Question 44

Auto-Delivery Terms

Accepted Answer

Auto-Delivery items will ship automatically until you cancel. By placing this order, you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. If you questions about Auto-Delivery, please contact customer service by email at elfcare@elfcosmetics.com or call 212-239-1530.

Question 45

How can I get an account?

Accepted Answer

When you have finished shopping and have placed all e.l.f. items in your shopping cart, proceed by clicking "checkout", at this point it will prompt you to create an account with e.l.f. If you have problems creating an account, please click here to contact customer service.

Question 46

Are you affiliated with any other companies?

Accepted Answer

We do not have any retail affiliations with any other companies at this time; we are an independently owned company.

Question 47

How does the Wish List Work?

Accepted Answer

Easily keep track of your most loved products or the products you want to try by clicking on the heart icon next to any item. You can access Wish List from all of your devices by signing into your account and going to the My Account page. Once there, click on “Wish List” in the left navigation bar. Shop your Wish List by simply clicking on “Add to Bag” and then proceed to check out. Share your list with friends and family by clicking on the Share icon at the top of the Wish List page—it’s never too early to start dropping hints!

Question 48

How do I create or modify my Wish List?

Accepted Answer

To start or modify your Wish List, register or sign in to your account. Go to your My Account page, and once there, click on “Wish List” in the left navigation bar.

Question 49

Can everyone use Wish List?

Accepted Answer

Yes, everyone with an elfCosmetics.com account can create a Wish List. You can also share a copy of your Wish List with friends and family.

Question 50

Can I access my Wish List on my smartphone or tablet?

Accepted Answer

Yes, you can access and shop your Wish List from all your devices. Simply sign in to your account and go to the My Account page. Once there, click on “Wish List” in the left navigation bar. Shop your Wish List by simply clicking on “Add to Bag” and then proceed to check out

Question 51

How do I share my Wish List?

Accepted Answer

From your Wish List page, click on the Share icon at the top of the page. Enter the email address(es) of the person(s) to whom you want to send your Wish List. To send to more than one person, separate each email address by a comma. Click the send icon and a copy of your Wish List will be emailed on your behalf.

Question 52

What countries is e.l.f. beauty profile available in?

Accepted Answer

e.l.f. Beauty Squad is a loyalty program with major rewards and surprises for every e.l.f. fan. Beauty Squad members earn points for any e.l.f. Cosmetics purchase and a variety of other activities. Points can be redeemed for discounts off your purchase at elfcosmetics.com, free products, e-gift cards at your favorite retailers, cash back and more. There are three tier levels – FAN, PRO, and ICON – and as you advance to a higher level, you unlock access to more perks! Terms & Conditions here.

Question 53

How do I join?

Accepted Answer

e.l.f. Beauty Squad is our rewards program where you earn points for any e.l.f. Cosmetics purchase. Points can later be redeemed for dollars off your purchase at elfcosmetics.com. There are three levels, and as you advance to a higher level, you unlock access to more perks! Terms & Conditions here.

Question 54

How do I earn points?

Accepted Answer

You can earn points by shopping e.l.f. or engaging and interacting with our different activities on elfcosmetics.com. SHOP: You earn 10 points for every $1 you spend on e.l.f. Cosmetics. You must be signed in to your account to earn points for shopping at elfcosmetics.com. You can earn points for any e.l.f. Cosmetics purchase made at a retailer by uploading a photo of your receipt or online order confirmation. Please allow 24 hours to receive points for your uploaded receipt. ENGAGE: You can earn points by completing your beauty profile, connecting on social, writing a review, signing up for email or texts, browsing e.l.f.cosmetics.com and more! Some activities, like writing a review, may take 1-3 days to award points. If you’re missing points for an activity after 5 days, please reach out to Customer Service for assistance.

Question 55

How do I earn points for e.l.f. purchases at another retailer? (Receipt Scan)

Accepted Answer

Now you can earn points by shopping e.l.f. Cosmetics at any authorized retailer! Sign in to your account and click “upload a receipt” in your beauty squad dashboard OR download our app and sign in for an even easier experience. You will need to upload a clear photo of your receipt or online order confirmation to earn points. Make sure the photo clearly shows the store or website name, date and time of purchase, total purchase amount, and the names of the e.l.f. products purchased. Your receipt will take 24 hours to process before you receive points. You can check back on the status of your submitted receipt by clicking “upload a receipt” in your beauty squad dashboard. Go to My Account to access your beauty squad dashboard.

Question 56

Where can I find how many points I have?

Accepted Answer

Your point balance will be accessible on your My Account page.

Question 57

How do I redeem my points?

Accepted Answer

You can redeem points for rewards in your cart or in your beauty squad dashboard. To see all available rewards and redeem points, sign in and go to the My Account page . Once there, click on e.l.f. beauty squad. Redeem points by clicking on the Redeem Rewards tab. You can use up to $10 in discounts per order. Please note that you cannot place an order with a $0 total. The products in your cart must be equal or greater than your discount amount.

Question 58

How do I level-up to a new tier?

Accepted Answer

The points you earn within the January through December calendar year will determine your tier status. You must earn at least 1,000 points within the calendar year to reach or maintain PRO status or at least 2,000 points in the calendar year to reach or maintain ICON status. Want to check how many points you need to level up? Your beauty squad dashboard in My Account will tell you how many points you need to reach the next tier.

Question 59

Do my points and tier status expire?

Accepted Answer

Points Expiration: Your redeemable points balance will expire only if you haven’t made a purchase, earned points, or redeemed any points in the last 12 months. To save your points from expiring, you can make a purchase, complete any points earning activity or redeem your points for a reward. PRO & ICON Tier Status Expiration: Once you reach PRO or ICON level, you’ll keep that tier status for the rest of the year and the following calendar year! Your tier will expire at the end of the following calendar year if you don’t earn enough points to maintain your status for another year. The points you earn within the January through December calendar year will determine your tier status.You must earn at least 1,000 points within the calendar year to keep PRO status or at least 2,000 points in the calendar year to keep ICON status.

Question 60

PRO & ICON members: How do I use my free shipping perk?

Accepted Answer

Simply sign in to your account on elfcosmetics.com and start shopping! You must be signed in to use your free shipping perk. PRO members: Free shipping will automatically apply to your cart as soon as you have $10 (or your local currency equivalent) or more in your cart. ICON members: Free shipping will automatically apply as soon as you add any items to your cart. (Not including loyalty free product rewards). Please note you cannot place an order with a $0 cart. Your cart total must be greater than $0 to checkout with your free shipping perk.

Question 61

Can I combine my reward with other rewards or special offers?

Accepted Answer

Yes, you may combine your reward with other loyalty rewards or offers unless specifically noted. However, there is a limit of $10 in discounts applied per order and you cannot place an order with a $0 cart. Your cart total must be greater than the discounts applied.

Question 62

How do retailer e-gift cards, Venmo or PayPal cash back rewards work?

Accepted Answer

*Please allow 24-48 hours to receive your e-gift card, Venmo or PayPal cash reward after redeeming* E-Gift Cards : You can redeem your points for an e-gift card in your beauty squad dashboard under “Redeem Rewards” Your digital gift card will be delivered to the email address associated with your e.l.f. beauty squad account. Your gift card value never expires, and it can be redeemed online or in-store by displaying the bar code on your phone to scan at the register. Venmo & PayPal Cash: You must first connect your Venmo account and PayPal account before you can claim these rewards. Go to your beauty squad dashboard, under “Earn Points” tab and click “Connect your Venmo” or “Connect your PayPal” Once you connect your account, your Venmo & PayPal reward options will be available in your beauty squad dashboard under “Redeem Rewards” within a few hours. After redeeming a Venmo or PayPal reward, you will receive an email from Venmo or PayPal confirming your cash payment. Please note that the payment will come from “Arrowhead Promotion” and the description will say “Your e.l.f. beauty Squad reward.” *Please allow 24-48 hours to receive your reward to your email inbox*

Question 63

I need help finding or using my e-gift card or Venmo/PayPal cashback reward

Accepted Answer

*Please allow 24-48 hours to receive your e-gift card, Venmo or PayPal cash reward after redeeming* Check the email address associated with your e.l.f. beauty squad account for your reward & ensure the email is not in your spam folder. If you still have not received your e-gift card, have problems using your e-gift card, or need help with any e-gift card, Venmo cash or PayPal Cash payment, please reach out to elf-rewards-support@apfco.com .

Question 64

I am having trouble viewing my account or beauty squad dashboard – Help!

Accepted Answer

If you’re having trouble viewing your beauty squad dashboard or think you are missing sections of your dashboard, check the following steps to ensure you have the best experience on elfcosmetics.com. 1.Make sure you are signed in. Sign in here. 2. Make sure you have cookies enabled on your browser. You can do that by clicking “Allow All” here. 3. Ad blockers and some browser extensions may interfere with our site displaying your information. Check that you have any ad blockers disabled on your browser.

FAQs